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Case Studies
Enhancing Holiday Operations: Omaha Steaks’ Flavorful Journey with Managed DaaS
Enhancing Holiday Operations: Omaha Steaks’ Flavorful Journey with Managed DaaS
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Omaha Steaks faced a pivotal challenge centered around its customer engagement centers/program. Despite having an existing hub-and-spoke architecture, adapting to changes, especially scaling during the holidays, proved time-consuming and cost-prohibitive. The need for agility, security, and standardized desktop experience prompted Omaha Steaks to explore solutions.
Omaha Steaks embraced a comprehensive solution involving Managed Desktop as a Service (DaaS) in conjunction with Five9. Key highlights include:
- Deployment of over 1,000 cloud desktops for contact center agents.
- Elimination of the need for company-issued endpoints, thanks to a WFH Bring Your Own Device (BYOD) strategy.
- Enhanced performance and security through zLink BYOD, ensuring a lockdown environment.
- Upgraded agent functionality using Contact Center as a Service (CCaaS), featuring smart dialers, routing, IVR, real-time dashboards, reporting, and seamless integration with CRM
Emergency Desktops COVID-19 WFH Response:
Omaha Steaks showcased agility by deploying around 250 emergency cloud desktops to rapidly scale WFH operations during the challenges posed by the COVID-19 pandemic
